At On Time, our tagline is Caring in Motion. This means that our care extends beyond just transportation services. Quality care for our clients and partners is our top priority in everything that we do.
We partner with many hospitals, special needs schools, rehab facilities, and senior homes in New Jersey to provide transportation services. To make sure we are exceeding expectations, and that our clients and facility partners are happy, we send our Quality Assurance Ambassador, Marilee Bush, R.N., to hear from our patients and partners.
In 2009 we started our Quality Assurance Pet Therapy Program (QAPT). We thought this would be a great opportunity to get feedback on our transportation performance while also bringing joy and stress-reduction to the patient population that we serve.
As the name suggests, this program combines quality assurance check-ups with pet therapy services to bring extra value to our clients and facility partners. When Marilee does these visits, she brings along Jessie, a 4-year-old chocolate lab. Marilee and Jessie have completed formal Pet Therapy training and certification at St. Hubert’s Animal Welfare Center in Morristown.
These visits give patients a chance to interact with Jessie, raising their spirits and, as some studies show, providing some surprising health benefits.
We are proud to offer this unique service that underlines our philosophy of Caring in Motion and highlights our appreciation of our facility partners who trust us for transportation solutions.